A fancy PR firm uses six steps to take clients to the stratosphere. Their price tag starts in outer space too, so we’ll just stick to the one-on-one relationships with our clients in search of fascinating items. But it can’t hurt to use their steps to make sure we’re on track.
Workshops – Sorting things out. Meet each other. “Would you like some coffee?” “No let’s just talk business.” Ask a bunch of questions so the firm gets to know your business. We’re going to apply this step to our purposes by creating a survey to give our existing customers. What do you think about this or that? What would you like to see done better?
Architecture – Structure. Blueprint. How is your company arranged? Do customers get a person on the phone or a series of “press 2 for forever”s? Can anyone get the president on the phone? A good business architecture aligns the company’s goals with the tactical reality of getting things done. Maybe we could use a fancier architecture, for now it’s pretty simple. Find fascinating products. Take pictures. Answer customer questions. Deliver product and make sure customer is happy. Everything else is tasks to get these simple steps accomplished.
Positioning – Where do you want to be in the marketplace? What kind of image do you want consumers to have of your company? For us it’s clear, although it’s taken awhile to get that way: AllenBooth features independent manufacturers which fuel a vibrant economy.
Personality – Fun. Serious. Ultra-Professional. Totally Casual. What mood do you want to take in interacting with your customers? This isn’t brain surgery, so we don’t need to be unnecessarily serious. Yet many of the items we sell cost thousands of dollars, so customers need to feel comfortable that their goods are in professional hands. The positive and enjoyable personality we try to cultivate is that we’re people, you’re people, let’s treat each other with respond and engage in a transaction that we’d both like to repeat again.
Creatives – Marketing materials. Photos, pictures, images – that’s part of our creed. Provide people with large images of fascinating items that make shopping online as close as possible to visiting the factory. Mailers, taglines, and tv commercials all fall under the creatives category too, but for now our sole focus is on providing photos of every product from every angle.
Timeline – Ok let’s get to it. Create a list of tasks, then get to work!